Terms of Use – Heartbox

Last Updated: August 1, 2025

Quick Summary: These terms govern your use of Heartbox, a mental health support platform. By using our app, you agree to follow our community guidelines, understand that we don't provide medical advice, and acknowledge your responsibility for the content you share. You must be 18 years of age or above to use Heartbox.

Acceptance of Terms
Eligibility and Account Requirements
Medical Disclaimer and Limitations
Permitted Use and Community Guidelines
Disclaimer
User-Generated Content
AI Features and Recommendations
Privacy and Data Protection
Intellectual Property Rights
Account Termination
Disclaimers and Limitation of Liability
Subscription and Payment Terms
Platform-Specific Terms
International Users and Governing Law
Dispute Resolution
Changes to Terms
Severability and Entire Agreement
Contact Information

1. Acceptance of Terms

Welcome to Heartbox, operated by Defyd LLC ("Defyd," "Heartbox," "we," "our," or "us"). These Terms of Use ("Terms") govern your access to and use of the Heartbox mobile application, website, and related services (collectively, the "Services").

By downloading, accessing, or using Heartbox, you agree to be bound by these Terms. If you don't agree to these Terms, please don't use our Services.

Contact Information:

Email: support@heartbox.app
Address: STE 208 12052, 254 Chapman Road, Newark, Delaware 19702, USA

2. Eligibility and Account Requirements

Age Requirements

Minimum Age: You must be at least 18 years old to use Heartbox
Under 18: Not permitted to use our Services under any circumstances

Account Responsibilities

Provide accurate and complete information during registration
Maintain the security of your login credentials
Notify us immediately of any unauthorised account access
You are responsible for all activities under your account

3. Medical Disclaimer and Limitations

🚨 IMPORTANT MEDICAL DISCLAIMER

Heartbox is NOT a medical service and does NOT provide medical advice, diagnosis, or treatment:

Our Services are for emotional support and community connection only
Content is not a substitute for professional medical care
Always consult qualified healthcare providers for medical concerns
In emergencies, contact 911 or your local emergency services immediately
We do not diagnose, treat, or cure any medical or mental health conditions

Crisis Resources:

National Crisis Text Line: Text HOME to 741741
National Suicide Prevention Lifeline: 988
Emergency Services: 911

4. Permitted Use and Community Guidelines

Acceptable Use

You may use Heartbox to:

Share emotional experiences and support others
Participate in community discussions respectfully
Use mood tracking and reflection features
Access educational content and resources

Prohibited Conduct

You may NOT:

Self-harm content: Share content promoting self-harm, suicide, or dangerous behaviours
Medical advice: Provide medical, psychiatric, or therapeutic advice to other users
Harassment: Bully, threaten, or harass other users
Spam: Send unsolicited messages or promotional content
Impersonation: Pretend to be someone else or misrepresent your identity
Illegal content: Share content that violates laws or regulations
Privacy violations: Share others' personal information without consent
Technical abuse: Attempt to hack, reverse engineer, or disrupt our Services

5. Disclaimer
This Privacy Policy applies to all users of the Heartbox mobile application and website, operated by Defyd LLC. It governs how we collect, use, store, share, and protect information—particularly emotional data—shared through posts, interactions, and engagement with the platform.

Heartbox is designed solely for informational, educational, and expressive purposes. It is not a substitute for professional medical, psychiatric, or therapeutic advice, diagnosis, or treatment. No clinician-client relationship is formed by using this app. If you are experiencing a mental health crisis or need professional help, we strongly encourage you to contact qualified health providers.
Use of Heartbox is voluntary and at the user’s own risk. We do not guarantee the accuracy, completeness, or suitability of any content presented. Users should exercise caution when sharing personal information on the platform and are responsible for the content they choose to post or engage with.

6. User-Generated Content

Your Content Rights and Responsibilities

Ownership: You retain ownership of the content you create and share
License to Heartbox: By posting content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content within our Services
Content Standards: All content must comply with our Community Guidelines
Accuracy: You're responsible for the accuracy of the information you share

Content Moderation

We may review, moderate, or remove content that violates these Terms
Automated systems may flag potentially harmful content
We're not obligated to monitor all user content, but we reserve the right to do so

Reporting Harmful Content

Report concerning content through:

In-app reporting features
Email: support@heartbox.app
We'll review reports within 24 hours

7. AI Features and Recommendations

AI-Powered Features

Content suggestions based on your emotional expressions
Mood pattern analysis for personalised insights
Community recommendations based on shared interests

AI Limitations

AI features are supportive tools only, not medical advice
You can disable AI features in Settings at any time
AI analysis doesn't replace professional mental health care

8. Privacy and Data Protection

Your privacy is governed by our Privacy Policy, which forms part of these Terms. Key points:

We collect emotional content and usage data to provide Services
You control sharing and can delete your data
We don't sell your personal information
Data will be processed and stored in the US
Data may be processed in India for development and support operations

Review our full Privacy Policy for complete details.

9. Intellectual Property Rights

Heartbox Intellectual Property

The Heartbox app, design, features, and content are our property
Our trademarks, logos, and branding are protected
You may not copy, modify, or distribute our intellectual property

Third-Party Content

We respect others' intellectual property rights
Report copyright infringement to: support@heartbox.app
We'll respond to valid DMCA takedown notices

10. Account Termination

Your Right to Terminate

Delete your account anytime through the app Settings
Contact support@heartbox.app for assistance
Account deletion is permanent and irreversible

Our Right to Terminate

We may suspend or terminate accounts for:

Violations of these Terms or Community Guidelines
Harmful or dangerous behaviour toward other users
Legal or regulatory requirements
Technical or security reasons

Effect of Termination

Your access to Services will end immediately
We'll delete your data according to our Privacy Policy
Some provisions of these Terms survive termination

11. Disclaimers and Limitation of Liability

Service Disclaimer

Heartbox is provided "AS IS" without warranties of any kind. We don't guarantee:

Continuous, error-free operation
Compatibility with all devices
Specific outcomes from using our Services

Limitation of Liability

To the maximum extent permitted by law:

We're not liable for indirect, incidental, or consequential damages
Our total liability is limited to the amount you paid us (if any) in the past 12 months
We're not responsible for third-party content or services

Indemnification

You agree to defend and hold us harmless from claims arising from:

Your use of Heartbox
Your violation of these Terms
Your violation of others' rights

12. Subscription and Payment Terms

Subscription Services

Some features may require paid subscriptions
Subscription fees are charged in advance
Auto-renewal can be cancelled in your device's settings

Refund Policy

Refunds are handled according to Apple App Store and Google Play Store policies
Contact support@heartbox.app for subscription issues

13. Platform-Specific Terms

Apple App Store

Additional terms from Apple's Licensed Application End User License Agreement apply
Apple is not responsible for our Services or content
Contact us, not Apple, for support issues

Google Play Store

Google Play Terms of Service also apply to Android users
Google is not responsible for our Services or content
Contact us, not Google, for support issues

14. International Users and Governing Law

Governing Law

These Terms are governed by Delaware state law and US federal law
Disputes will be resolved in Delaware courts or through binding arbitration

International Compliance

GDPR (EU users): Additional rights under European data protection law
Other jurisdictions: Local laws may provide additional rights

15. Dispute Resolution

Informal Resolution

Before legal action, contact us at support@heartbox.app to resolve disputes informally.

Binding Arbitration

Most disputes will be resolved through binding arbitration
Class action lawsuits are waived
Small claims court remains available for eligible disputes

16. Changes to Terms

Updates

We may update these Terms by:

Posting revised Terms in the app
Sending email notifications for material changes
Updating the "Last Updated" date

Your Options

Review changes when notified
Contact us with questions or concerns
Stop using Heartbox if you disagree with the changes
Continued use constitutes acceptance of updated Terms

17. Severability and Entire Agreement

If any part of these Terms is unenforceable, the rest remains in effect
These Terms, along with our Privacy Policy, constitute the complete agreement
No other agreements or representations apply unless in writing

18. Contact Information

Questions about these Terms:

Email: support@heartbox.app (include "Terms Question" in subject)
Response time: Within 7 business days

Legal Notices:

Email: legal@heartbox.app
Mailing Address: Defyd LLC, STE 208 12052, 254 Chapman Road, Newark, Delaware 19702, USA

By using Heartbox, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.